JD.com, one of China’s major e-commerce firms, has started to adopt a new policy that allows consumers to return certain kinds of products for any reason within seven days of delivery as required by the new consumer rights law, China Business News reported Friday, citing a company statement. The firm intends to gradually add more products covered by the policy, the report said. The government revised the consumer rights law in October last year, strengthening protection for online shoppers. The new law, which takes effect on March 15, may increase operational costs for e-commerce firms and make it more difficult for small players to survive, several business insiders were quoted as saying.
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