Date
12 December 2017

Tmall to launch new construction materials service, paper says

Alibaba Group’s Tmall unit said recently that it plans to launch across 100 mainland cities a new service that will offer users free delivery and support for household construction materials orders, the National Business Daily reported Friday. Tmall.com currently boasts strengths in price and logistics service, thanks to its new goods delivery network Cainiao, but the industry is skeptical whether it can deliver in terms of user experience, which could hinder its growth in the new sector, the report said. At present, more than 100 construction materials merchants have joined Tmall’s new campaign, promising to complete delivery of goods and installation services within 30 days. Merchants failing to keep the service promise will be required to offer compensation to the consumers, the report said.

– Contact HKEJ at [email protected]

EL/AC/RC

 

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