Date
16 December 2017
Hong Kong's consumer watchdog says voucher users should read the fine print and retailers have a duty to explain it. Photo: HKEJ
Hong Kong's consumer watchdog says voucher users should read the fine print and retailers have a duty to explain it. Photo: HKEJ

Consumers cautioned on use of vouchers

Buyers are being warned about vouchers or combo tickets after the Consumer Council received complaints regarding questionable practices by retailers.

The consumer watchdog received 90 such complaints in the first quarter alone, Sky Post reported Friday.

In one instance, a woman had bought 10 electronic vouchers worth HK$18 each. When she wanted to use cash to make up for insufficient balance on her prepaid card for a purchase, she was told to load up by at least HK$100 or pay a HK$50 fee to cancel her membership. 

The retailer insisted only one form of payment, either cash or card, is acceptable, according to the report.

The Consumer Council said it has passed the matter to customs authorities for further investigation.

In another case, a man bought 100 HK$50 vouchers from a bakery at a discount, but when he wanted to use the vouchers to buy bread that was being sold at a reduced price, he was told to pay the regular price.

The man accused the bakery of trickery but the latter said he should have read the terms and conditions on the back of the vouchers.

The Consumer Council said users should check the fine print before buying vouchers and businesses have a duty to explain it.

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