Asian tourists were less satisfied with their Hong Kong shopping experience in the three months to March.
A tourist satisfaction index for all Asian tourists was down 0.2 percent to 82.6 during the period compared with a year earlier, Ming Pao Daily reported Wednesday, citing the Hong Kong Tourism Board.
The figures for Taiwanese visitors and those from South and Southeast Asia fell to 76.2 and 80.1, respectively.
Tourists from mainland China were the most satisfied, with the index showing an increase to 84.3, the report said.
However, some non-mainland, Putonghua-speaking visitors said they were discriminated against.
About 28.5 million tourists visited Hong Kong during the first six months, of whom more than 70 percent were from mainland China.
Visitor satisfaction with accommodation rose 1.1 to 76.8 while the figure for dining was up 1.8 to 79.8.
Hong Kong Retail Management Association chairman Caroline Mak said Hong Kong retailers have been increasingly catering to mainland tourists given their numbers and spending power.
She said the government should allocate more retail areas for tourists and ensure diversity in shopping choices.
Also, industry sources said Hong Kong has too many luxury shops and too few culture-oriented stores, dampening tourists’ shopping experience.
Meanwhile, Hong Kong is lagging behind its regional rivals such as Singapore and Malaysia in air travel capacity, according to insiders in the travel industry.
With Hong Kong airport at full capacity, there is no room for more budget airlines, making travel to Hong Kong more expensive, they said.
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