Facebook is suffering a backlash from users pushed into downloading a separate app for messages as part of its strategy to dominate the smartphone with a portfolio of apps, the Financial Times reported Friday.
The social network’s Facebook Messenger app received almost 50,000 reviews with a rating of one star across all the app stores since the start of the month, or nearly 95 per cent of all the reviews posted, according to App Annie, an app analytics company.
Users criticized Facebook for forcing them to download a separate app to reach their messages, with some accusing the company of a lack of respect for user feedback.
“Why create two apps to do the work of one app and website that has remained unchanged for years? Bigger is not always better,” said one user in the US Apple store.
Another described it as “the worst thing that I have ever been forced to download”.
Facebook has since explained the reasons behind some requests.
For example, users were worried about the app’s ability to record audio, believing it would monitor background activity.
This feature, however, was designed to allow them to send voice messages and make calls.
Facebook Messenger was first launched as an option in 2011, but in April it announced it would be moving messages out of the main Facebook app.
The social network argues that a separate app makes it easier to access messages with fewer taps on the smartphone and encourages faster and more reliable communications.
User outpourings over changes on social media are common and Facebook has regularly experienced criticism in the past, as far back as introducing the news feed on its main site in 2006.
– Contact us at [email protected]