Date
19 August 2017
Customers of Taobao Marketplace can pick up their goods at 7-Eleven outlets or at post offices. Photo: HKEJ, Groupbuya
Customers of Taobao Marketplace can pick up their goods at 7-Eleven outlets or at post offices. Photo: HKEJ, Groupbuya

HK Taobao logistics deal offers customers savings on fees

Customers of Taobao Marketplace Hong Kong, the business-to-consumer online platform of Alibaba Group, can save more than 50 percent in delivery charges thanks to a new logistics partnership.

Consumers, especially those who live on outlying islands, can avail themselves of a self pick-up service under its collaboration with Hongkong Post, 7-Eleven Hong Kong, SF Express, ZTO Express and 4PX Express, the Chinese e-commerce giant said in a statement Wednesday.

Under normal circumstances, the charge for self pick-up is lower than standard international delivery fees. The partnership could save customers “more than half of the logistics expenses compared with door-to-door delivery”, Taobao said.

Consumers can also enjoy flexibility of time and location. They can pick up their goods from 125 Hongkong Post offices in the city including the outlying islands, or at 7-Eleven stores during their operating hours.

China Smart Logistic Network, also known as Cainiao Network which is 48 percent owned by Alibaba Group, will keep buyers updated on their shipments through its logistics network data platform, it said.

Teddy Lui, head of Hong Kong business for Taobao Marketplace, said the company “will continue to explore collaboration in different forms and areas”.

In February, Taobao Marketplace launched its online payment service with Octopus. The company also offers other payment methods like PPS, Alipay purchase card, and credit cards.

–Contact the reporter at [email protected]

JL

Ayishah Ma is a financial reporter on Greater China issues.

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