Drivers for Uber Technologies Inc. have refused to transport blind people who use guide dogs, an advocacy group claimed in a civil rights lawsuit in which one driver was accused of forcing a guide dog into the trunk, Bloomberg reported.
Blind riders with service animals are refused service, charged cancellation fees and harassed, the National Federation of the Blind of California alleged in a complaint filed today in San Francisco federal court.
One driver in Sacramento put a passenger’s guide dog in the trunk while transporting her, and refused to pull over after the customer realized where the animal was, according to the complaint, which named the company as a defendant.
Over 30 blind customers nationwide have been refused rides in violation of the Americans with Disabilities Act and California civil rights laws, according to the suit.
Uber, maker of the ride-hailing mobile application, connects its registered drivers with riders through the app, which is also used for credit card payments.
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