Some residents of City One in Sha Tin have started a boycott of a ParknShop store in the residential development amid complaints that the store had been selling poor-quality goods such as spoiled fruits and vegetables as well as expired milk, Apple Daily reported.
The residents said ParknShop, the only supermarket in the neighborhood, was also understaffed, resulting in long queues at the cashiers, the report said.
A resident was quoted as saying that shoppers at the outlet dropped around 90 percent after the boycott.
Following the complaints, the retailer has stepped up the restocking of fruits and vegetables to ensure their freshness and opened all cash registers to speed up transactions, according to the paper.
The store’s management has also sought a dialogue with representatives of the residents to thrash out the issues, and a meeting has been scheduled for this week.
ParknShop said it will hire additional staff through different channels to ease the problem of long queues, according to a Ming Pao Daily report. The City One branch still has several vacancies, it said.
The report said the branch is hiring staff at HK$34 per hour, compared with the going rate of HK$35-HK$37 per hour at another shop in the same mall.
Ken Tong, chairman of Service Industry General Union of The Hong Kong Federation of Trade Unions, said the store will find it hard to recruit enough staff with an offer of HK$34 per hour as the average pay in the market is HK$38 per hour.
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