Hong Kong Television Network (HKTV), which is set to start broadcasting TV programs over the internet on Nov. 19, may need a second round of trials after multiple issues were found in the first round.
On Sunday, HKTV completed a three-day test broadcast which was open to the public, Apple Daily reported Monday, citing a spokesman.
Reporters found several problems including frozen screens on mobile phones and loading issues on desktop computers.
Other participants complained about screen lags during fast-paced action, intermittent blackouts and signal interruptions.
Some said they could not watch programs on their Redmi smartphones made by Xiaomi and on smart TVs made by Hisense.
HKTV invited the public to test its channel to see if its website can handle large traffic.
But only 10,000 people took part on the first day of the trials, about 10 percent of the number HKTV had expected.
By the second day, only 25 percent of its online capacity had been used.
Chairman Ricky Wong posted an appeal on hkgolden.com, an online discussion forum, for more public participation, saying HKTV’s business involves all Hong Kong people.
Francis Fong, chairman of the Hong Kong Association of Interactive Marketing, said HKTV faces bandwidth issues because of its online transmission model.
However, these problems and other related issues can be solved, he was quoted as saying.
A company spokesman said engineers have been working round the clock to fine-tune system.
Some issues raised during the trials have been resolved, the report said.
– Contact us at [email protected]