Date
25 September 2017
An iPhone user who switched to a Samsung phone is suing Apple for blocking text messages to her from users of Apple devices. Photo: Reuters
An iPhone user who switched to a Samsung phone is suing Apple for blocking text messages to her from users of Apple devices. Photo: Reuters

Apple must face suit for blocking text messages

Apple Inc must face a US federal lawsuit over the blocking of text messages to iPhone users who switch to Android-based smartphones.

US District Judge Lucy Koh ordered Apple to face plaintiff Adrienne Moore’s claim that the message blocking interfered with her contract with Verizon Wireless for wireless service, Reuters reported Tuesday.

Moore kept the contract after switching in April to a Samsung Galaxy S5 from an iPhone 4.

The plaintiff, who seeks unspecified damages, claimed Apple failed to disclose how its iOS 5 operating system would block the delivery of “countless” messages from other Apple device users if iPhone users switched to non-Apple devices.

Koh said Moore deserved a chance to show Apple disrupted her wireless service contract and violated a California unfair competition law by blocking messages meant for her.

In court papers, Apple said it never claimed that its iMessage service and Messages application, which ran with iOS 5, would recognize when iPhone users switched to rival devices.

“Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should,” the company said.

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