Date
23 September 2017
The Consumer Council has received more than 2,400 complaints from consumers over orders or service plans related to iPhone 6 and iPhone 6 Plus purchases. Photo: Reuters
The Consumer Council has received more than 2,400 complaints from consumers over orders or service plans related to iPhone 6 and iPhone 6 Plus purchases. Photo: Reuters

Complaints over iPhone 6 contracts surge

Hong Kong’s Consumer Council has reported a surge in complaints against local telecom service providers following the frenzy over Apple Inc.’s latest smartphone models.

Since the middle of September, the council has received more than 2,400 complaints from consumers over orders or service plans related to iPhone 6 and iPhone 6 Plus purchases, am730 reported on Tuesday.

It received a total of 3,832 complaints in the first 11 months of the year, of which 2,469 were related to iPhone 6 orders, according to Michael Hui King-man, who heads the council’s publicity and community relations committee.

Half of the iPhone 6-related complaints were about sales practices by service providers, while nearly 1,000 complaints were about delays in delivery.

Consumers complained that some service providers offered “preferential pre-order” arrangements that required them to pay a deposit without specifying the delivery date.

Some consumers failed to get a refund despite the non-delivery of the phone because no such provision was set in the online contract that they entered into. Others complained that they were made to accept a model or service plan that is different from their original choice.

Hui said the Office of the Communications Authority received about 300 similar complaints, and is now following up some of the cases with the Customs and Excise Department to see if the Trade Descriptions Ordinance has been violated.

He reminded consumers to carefully read the terms and conditions in the service contracts before signing them.

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TL/AC/CG

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