The MTR Corporation said the on-time rate for its trains was 99.91 percent last year, the lowest since 2008, am730 reported Thursday
There were 12 delays that lasted 31 minutes or more in 2014, up from seven in 2013.
The railway firm had to pay a penalty of HK$20 million for those delays to passengers via a 10 percent discount on the second trip taken the same day, it said Wednesday.
The MTR operator said it will offer half-price fares to adult travelers using Octopus cards on Feb. 20 and 21 (the second and third day of the Lunar New Year) on most of its rail lines.
Those who already receive concessions, such as the elderly and disabled people, children and students, need pay only HK$1 per journey.
Operations director Jacob Kam said the MTR’s rail services handled more than 1.6 billion passengers on about 1.4 million trips last year.
There were 273 delays of eight minutes or more, up 19 from the previous year.
Delays were due to damaged components and system failures.
The MTR is preparing to replace the signalling system for its rail lines in phases starting next year.
It hopes to reduce the number of delays and increase capacity by 10 percent.
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