Date
17 December 2017
The error message that greeted those trying to access Facebook. Photo: EJ Insight
The error message that greeted those trying to access Facebook. Photo: EJ Insight

Facebook blames system halt on internal crash

The 50-minute suspension Tuesday of Facebook and its subsidiary Instagram was caused by an internal system crash — not an external attack — the world’s largest social network said.

“Earlier this evening, many people had trouble accessing Facebook and Instagram,” Facebook said in an emailed statement.

This was not the result of a third-party attack but instead occurred after we introduced a change that affected our configuration systems.”

The company said it moved quickly to fix the problem. Both services are back to 100 percent.

At about 2:20 p.m. Hong Kong time, the services of Facebook and instagram were suspended.

An error message appeared on the home pages: “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.”

Users in the United States, Asia and Australia were unable to enter either website, RTHK reported. 

Services were resumed after 50 minutes. 

Facebook says sorry after system crash (Jun 19, 2014)

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