Voicemail is going the way of the typewriter, at least at JPMorgan Chase & Co., Reuters reported.
The Wall Street bank is eliminating voicemail for thousands of employees who do not take calls from customers, saving US$10 a month per person, Gordon Smith, chief executive of the firm’s consumer banking operations, said at an investor conference Tuesday.
Smith made the point to show how his executives are questioning every type of cost in their drive to save US$2 billion in annual expenses by 2017.
“We realize that hardly anyone uses voicemail any more,” Smith was quoted as saying.
“We are all carrying something in our pockets that is going to get texts or email or a phone call.”
The service is being cut only for employees who do not deal directly with customers, spokeswoman Patricia Wexler said later. Managers still have discretion to keep it for employees who need it.
She said the consumer division is eliminating 65 percent of its boxes.
The move to cut voicemail has now spread to JPMorgan’s investment banking divisions, Wexler said.
Information technology employees who work across the company started shedding their voicemail last year, she said.
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