Date
19 October 2017
Consumer Council officials release a list of drugstores deemed to have engaged in unscrupulous sales practices. Photo: RTHK
Consumer Council officials release a list of drugstores deemed to have engaged in unscrupulous sales practices. Photo: RTHK

Consumer Council finds 7 drugstores guilty of malpractices

Hong Kong’s Consumer Council has released a list of seven drugstores that are said to have indulged in unscrupulous sales tactics and harmed consumer interests.

The council received a total of 127 complaints about the seven drugstores in the first seven months of this year, according to RTHK.

The pharmacies are said to have overcharged consumers on transactions involving a total of more than HK$1.5 million.

The transactions pertain to the sale of ginseng, dried seafood and Chinese medicine, the consumer watchdog was quoted as saying.

Despite conciliation services provided by the council, only 35 out of 127 cases of complaints were settled to various degrees. The resolution rate was only 27.5 percent, which is far below the average rate at above 70 percent.

A common malpractice resorted to by the drugstores include unclear markings of prices of goods, and change of unit of sale from “catty” to “ounce” or “tsin” in purchase of dried seafood or Chinese herbal medicine.

Also, shopkeepers would appear friendly while making their sales pitches, but would turn hostile if any customer wanted a refund.

The council urged regulators like the Pharmacy and Poisons Board of Hong Kong to take into account complaints about unfair trade practices when considering fresh licenses or renewals or revocation of permits.

Of the seven shops that have been named and shamed, five are in Causeway Bay and two in Mongkok. Here’s the list:

Causeway Bay:
1. Prestige Pharmacy Ltd. (now closed)
2. Dragon City Drug Manor Ltd.
3. Great Medicine Manor Ltd.
4. Dragon City Medicines Ltd.
5. Chung Wang Tong Medicine Co. Ltd.

Mongkok:
6. Hang Tai Dispensary
7. Long Sing Dispensary (formerly known as Hang Tai Dispensary)

(Chinese only)

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