Date
24 July 2017
Passengers said those affected by the delayed flights were not treated well. Photos: Reuters, Apple Daily
Passengers said those affected by the delayed flights were not treated well. Photos: Reuters, Apple Daily

Passengers complain as two Cathay flights delayed

Two Cathay Pacific Airways flights were delayed on Sunday after crew members fell ill, with passengers complaining that they were not treated properly, Apple Daily reported on Monday.

The 272 passengers of New York-bound flight CX846, which was scheduled to take off at 6:45 p.m., waited aboard the plane for more than an hour before they were told to disembark at 8:15 p.m.

An on-board announcement said the co-pilot was ill.

While Cathay arranged for overseas passengers to stay overnight in hotels near the airport, Hong Kong passengers were told to wait either at the VIP lounge or go home with their taxi fares paid for by the company.

A passenger surnamed Wong said she thought it was ridiculous that there was no back-up co-pilot, adding that the company did not provide proper assistance to passengers.

A Cathy spokesman apologized for the delay, saying the flight had to be postponed to Monday noon because it took time to find a replacement.

Another Cathay flight, bound to take off for Milan at 1 a.m. Sunday, was also abruptly called off while the 204 passengers were ready to board the plane.

The airline said several crew members were indisposed.

Passengers also complained that they were not treated well, with foreigners given hotel accommodation while locals were only given taxi fares.

The flight did not take off until 9:32 a.m. Sunday.

– Contact us at [email protected]

TL/AC/CG

EJI Weekly Newsletter

Please click here to unsubscribe