Date
16 December 2017
Cai Qingliu and her grandson are thankful for the return of her purse with all the money intact by the staff of Metropark Hotel Kowloon via registered airmail. Photos: Internet, Apple Daily
Cai Qingliu and her grandson are thankful for the return of her purse with all the money intact by the staff of Metropark Hotel Kowloon via registered airmail. Photos: Internet, Apple Daily

Taiwan family praises Hong Kong hotel staff for honesty

A trip to Hong Kong by a Taiwanese family was made all the more memorable and pleasant because of the honesty and excellent service of the staff in the hotel where they stayed, Apple Daily reported on Monday.

Cai Qingliu, an 82-year-old grandmother from Taiwan, visited Hong Kong with her family for three days early this month.

They stayed at Metropark Hotel Kowloon on their first night, Aug. 1, where Cai left her purse.

She only realized she had lost her purse the following day, when they were already aboard the Star Cruise. It contained NT$10,660 (around US$330), which for her was a large sum of money.

Cai felt miserable but she dared not to tell her family about it.

After returning to her home in Kaohsiung, Cai received a registered airmail from the hotel on Aug. 15.

When she opened it, she found her missing purse with all the money intact and not a penny less.

Cai felt so happy and thankful for the honesty and excellent service of the hotel staff.  “A gift fallen from the sky” was how she described the return of her purse.

Cai’s family said they would definitely choose to stay at Metropark Hotel Kowloon when they visit Hong Kong again.

A hotel manager surnamed Yeung said it is not uncommon for guests to lose their valuables at the hotel. It is their standard practice and responsibility to return lost items when they find them, even if the guests have left.

Although sending cash by post is not illegal in Hong Kong, it is not recommended as it might get lost in transit.

According to Hongkong Post, if the sum is more than HK$100, the money should be sent as registered mail.

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DY/JP/CG

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