Date
27 May 2017
Gilly Wong (inset, right) urged couples not to make hasty decisions or deposits when preparing for the big day. Photos: CNSA, RTHK
Gilly Wong (inset, right) urged couples not to make hasty decisions or deposits when preparing for the big day. Photos: CNSA, RTHK

Wedding day services a big letdown for many couples

The Consumer Council received a total of 40 complaints about wedding services in the first half of 2015, public broadcaster RTHK reported.

Of the complaints, 31 were related to wedding venues and wedding-related services while the nine remaining cases were about wedding car rental.

The council said service providers often take advantage of the couples on their big day as people have no choice but to agree to alternative arrangements because of the tight schedule.

Many of the service providers also were uncooperative when confronted with the customers’ complaints.

Gilly Wong, chief executive of the council, said cases that violate the Trade Descriptions Ordinance are referred to the Customs and Excise Department for action.

The Consumer Council is closely monitoring the situation, and may consider publicly naming unscrupulous service providers, she said.

Wong also urged couples to fully understand the contract terms before signing up for wedding services.

Do not make hasty decisions or deposits, especially during wedding expositions.

– Contact us at [email protected]

DY/JP/CG

EJI Weekly Newsletter

Please click here to unsubscribe