G4S Cash Solutions (Hong Kong) Ltd., (G4S), a security company that provides cash management services for banks and retailers, has found itself again in an embarrassing position due to a goof-up by one of its workers.
According to Headline Daily, a G4S worker who serviced an automatic teller machine (ATM) of Bank of China (BOC) in Yau Ma Tei on Saturday forgot to close the machine’s door after completing his work.
A bank customer spotted the open ATM machine and alerted the police. Fortunately for the bank, there hasn’t been any theft of cash from the machine.
G4S later fixed the problem and the ATM was restarted.
The company was quoted as saying that the staffer in question has been suspended from duty with immediate effect, and that further disciplinary action could be taken after an investigation is completed.
It was around 11pm when an ATM user saw that the door at the base of the ATM half open.
A BOC spokesperson confirmed that G4S staff did not lock up the ATM door after replenishing cash notes.
G4S, which said it was apologetic for the mistake, has had a history of blunders with its security services. The most glaring was a cash spill of over HK$15 million on Gloucester Road in Wan Chai last Christmas.
That cash spill saw members of the public scooping up banknotes from the middle of the road. The incident eventually led to several people being prosecuted and sentenced to jail for theft.
On Feb. 8, a G4S security guard left his fully loaded Remington shotgun by a cash machine in Shek Kip Mei’s Nam Shan Estate.
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