16 September 2019
Hong Kong Electric and CLP Power said the phone calls did not come from them. Photo: HKEJ
Hong Kong Electric and CLP Power said the phone calls did not come from them. Photo: HKEJ

Customers of electricity firms getting suspicious calls

More than 100 customers of CLP Power Hong Kong Ltd. and Hong Kong Electric Co. Ltd. have received strange calls recently.

Often the caller will play a prerecorded message claiming the customer’s accounts are not in proper order and that the power supply will be cut off within two hours, Ming Pao Daily reported Monday.

Both firms are warning their customers not to disclose personal details when receiving suspicious phone calls, which they should report to police as soon as possible.

CLP Power has received enquiries from customers about a bogus prerecorded phone message purporting to be from the utility firm, informing them of payments outstanding or other abnormalities with their accounts and saying their electricity supply would be terminated within two hours.

Apple Daily quoted the firm as saying it was not clear what the intention of the callers was.

Hong Kong Electric has also received similar enquiries, Ming Pao said.

The firm’s customers said they even received phone calls in which a real person said, in some cases in Putonghua, that they had failed to clear their outstanding bill payments.

CLP Power and Hong Kong Electric said such messages did not come from them.

Both firms have reported the cases to police.

CLP Power said it would not contact customers with such a prerecorded message.

If there was to be a planned power outage, the firm would inform customers in writing.

In the case of an emergency that might lead to a disruption of supply, a duty engineer might call the customer directly, depending on the specific situation.

Hong Kong Electric said details about bill payment can be found on the back of each electricity bill as well as on the company’s website.

Customers can also call its customer hotline, 2887-3411, during office hours or the emergency hotline, 2555-4999, in urgent cases.

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