Ocean Park Hong Kong is investigating a complaint by a delivery man, who said staff did not give him proper assistance after he was injured while doing his job inside the park.
Management launched the probe after the 22-year-old worker, surnamed Kwan, gave an account of the incident on his Facebook page and drew angry comments from netizens against the park, Ming Pao Daily reported on Monday.
Kwan said he arrived at the park’s Bayview Restaurant to deliver frozen meat at around 10 a.m. last Thursday. When he tried to open the glass door, he found it too heavy and it eventually fell on his left leg.
Restaurant staff and security guards arrived when he cried for help, and one of the staff put ice on his leg to relieve the pain and swelling.
A guard then called the first aid station at the park, but personnel in the clinic said they could not treat him for the injury as he was neither a visitor nor a staff member.
Kwan said he was told to go to the nearest hospital on his own or call an ambulance if necessary, but he could not avail himself of the park’s medical aid services.
He then went to hospital, where he was told his muscle and hamstrings were injured and his foot was swollen, although there were no bone fractures.
After getting a four-day sick leave certified by a doctor, he filed a complaint with the park on Friday.
In a reply sent to him on Saturday morning, a customer service representative said medical staff had given him their professional opinion and the park would not apologize or accept responsibility for the injury.
Later in the day, Kwan updated his Facebook status, expressing his displeasure over the park’s dismissive attitude toward his predicament.
His account of the incident drew a lot of sympathies from netizens as well as anger at the park’s inaction over his injury.
Meanwhile, several media reporters got wind of his experience and asked the park’s management for comments.
On Saturday night, a spokesman for the park said management was sorry to hear about what happened and would send a representative to discuss possible compensation, along with a written apology.
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