Commuters slammed MTR Corp. (00066.HK) over two separate incidents of equipment failure during the weekend when it offered special discounts to passengers.
Between 6:20 a.m. and 8:30 a.m. on Sunday, all screen doors on the platform of North Point station for Chai Wan-bound trains failed to close, Ming Pao Daily reported.
MTR management sent extra staff to assist passengers at the site while trains had to slow down while approaching the station.
An MTR spokesperson said the company was still figuring out why it happened.
At 11 a.m. on Saturday, smoke was seen coming out of the bottom of a train at Kowloon Tong station. Some 450 passengers had to take another train.
The company said the braking system of the train may have some problems. The train had to be temporarily withdrawn from the service for a thorough checkup.
Some netizens joked that the MTR had a reason to provide poor services as it was charging its passengers less over the last two days.
Over the weekend, the train operator offered special discounts to passengers, with adult Octopus Card holders enjoying child concessionary fares and those holding other Octopus Cards to be charged only HK$1 for each journey.
Some MTR users complained there wasn’t much promotion for the discounted fares while others said the concessionary period was too short.
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