The Consumer Council has urged pet owners to study the charges carefully before seeking services at pet hotels, warning about excessive fees levied by some entities.
The watchdog said it examined 20 licensed pet boarding service providers and found that there is a huge difference in fees charged among the providers.
The charge levied for a one-night stay for a dog weighing 10 kilograms can range from HK$115 to HK$500, the council said.
There is no uniform standard for classifying a pet as big, medium or small for fee-charging, it said. Also, the services provided by the providers reveal wide variances.
Some providers may only provide food to the animals during the stay, and extra fees could be charged for other services such as bathing. The bathing fee for a dog ranges from HK$80 to HK$1,550.
Moreover, if the animals get lost, sick or even die during the stay, different providers have different compensation policies.
Of the 20 licensed boarding establishments for animals studied by the consumer watchdog, 10 provide only dog-boarding services, while one provides only cat-boarding services. The remaining nine provide services for both dogs and cats.
It is normal that pet owners have different expectation towards pet hotels, the council said, noting that some people would want luxury treatment for their pets while others only want basic services.
It advised pet owners to take their pets for “site-visits” and look into the terms and conditions of the service providers before paying any deposit.
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