Date
17 January 2017
Travel insurance is one of the products most often complained about. Photo: HKEJ
Travel insurance is one of the products most often complained about. Photo: HKEJ

Complaints about insurance claims rise 7% in 2015

The Insurance Claims Complaints Bureau received 7 percent more new cases last year, compared with a compound annual growth rate of 14 percent in insurance premiums, the Hong Kong Economic Journal reported Tuesday.

The authority handled a total of 728 cases over the course of 2015, of which 647 were new cases and 81 were cases that rolled over from 2014.

Apart from 284 cases that involve elements beyond the bureau’s statutory authority, investigation has been completed in 333 out of the remaining 444 cases and is in progress in the other 111.

The most common products complained about are travel insurance and hospital or health insurance, the report said, citing the bureau’s data.

The 333 completed cases are mainly related to interpretation of the terms and conditions of the policies, non-insured items, non-disclosure and insured amounts.

Only 56 complainants received a total of HK$2.75 million in compensation, of which HK$260,000 was ordered by the bureau upon finding their complaints were justified.

More insured mainlanders have filed complaints since they started being allowed to in May 2013, the number climbing from six that year to 30 last year. Their cases concerned life, hospital and critical illness insurance.

[Chinese version中文版]

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