Date
29 May 2017
H&M is facing accusations that its Tsuen Wan Plaza store has not paid enough attention to the privacy aspect at its fitting room facilities. Photo: Wikipedia
H&M is facing accusations that its Tsuen Wan Plaza store has not paid enough attention to the privacy aspect at its fitting room facilities. Photo: Wikipedia

Woman complains about security loopholes at H&M fitting room

A female shopper has complained that she saw a man attempting to take pictures of her while she was inside a fitting room at an H&M store in Hong Kong late last month.

The woman, who gave her surname as Chan, alleged that her privacy was put at risk as a person secretly stuck a smartphone inside the cubicle, news website hk01.com reported. 

Chan said she noticed a man sitting on a bench in the fitting room area, as she went into one of the cubicles to try on some clothes.

According to Chan, the voyeur tried to capture images from the cubicle after sliding his hand through the gap between the floor and the bottom of the fitting room door. 

But Chan noticed the intrusion and raised an alarm, prompting the person to flee.

The incident is said to have taken place on April 30 at H&M’s Tsuen Wan Plaza store.  

Chan lodged a complaint with the store staff, who then called the police.

CCTV footage showed a man wearing a grey hoodie lingering at the fitting room area.

No one has been arrested yet, as the police are continuing their investigation.

While it remains to be seen if the suspect will be caught, Chan said she wants to highlight the case so that retailers will take more care about the privacy aspect in fitting rooms.

hk01.com said its reporters noticed that the door skirtings covering each fitting space at the H&M store in Tsuen Wan were elevated about one foot from the floor.

It is possible that voyeurs could peep inside from the space or put a hand in to take pictures.

Lau Ka-yee from the Network for Women in Politics said she found the designs of the H&M store’s fitting room to be peculiar, and that she considered the door skirting to be too short.

Responding to the concerns, H&M said it will seek more information from the store and that it will consult with its headquarters whether any changes should be made to the fitting room facilities.

Reporters have found that security level at fitting rooms at some fashion brands such as Uniqlo and GAP is relatively higher.

At a Uniqlo store, for instance, one has to register with a shop staff in order to gain access to the fitting room, while those at GAP are manned by shop staff.

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