Date
30 May 2017
Samsung's decision to pull Note 7 off the shelves for the second time in two months underscores the firm's struggles to fix its problems. Photo: Reuters
Samsung's decision to pull Note 7 off the shelves for the second time in two months underscores the firm's struggles to fix its problems. Photo: Reuters

Samsung stops sales, exchanges of Galaxy Note 7

Samsung Electronics Co Ltd. has decided to halt sales and exchanges of the fire-prone Galaxy Note 7 smartphones.

It said it is investigating recent reports of the new Note 7 devices catching fire, Reuters reports, citing a company statement.

“Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device,” it said.

Samsung’s decision to pull Note 7 off the shelves for the second time in two months underscores the South Korean firm’s struggles to fix its problems.

It has already recalled 2.5 million Note 7 devices due to faulty batteries, but the latest reports of damage on the replacement devices is raising fresh doubts about the firm’s quality control abilities.

A person familiar with the matter told Reuters on Monday Samsung had temporarily halted production of Note 7 smartphones.

US Consumer Product Safety Commission chairman Elliott Kaye said in a separate statement Samsung was making the right decision by halting sales and exchanges of the device and also urged consumers to stop using all Note 7 phones.

The Korean Agency for Technology and Standards also said consumers should stop using Note 7 phones and said it will work with Samsung on future steps.

– Contact us at [email protected]

RA

EJI Weekly Newsletter

Please click here to unsubscribe