Date
4 December 2016
The problem affects iPhone 6 and iPhone 6s devices which spontaneously turn off even when there's enough battery life left. Photo: Reuters
The problem affects iPhone 6 and iPhone 6s devices which spontaneously turn off even when there's enough battery life left. Photo: Reuters

China Consumer group probes problems with iPhones

A Chinese consumer protection group is investigating complaints that some Apple Inc. iPhones are spontaneously shutting off even when there’s enough battery life.

The problem, which reportedly affects iPhone 6 and iPhone 6s devices, is the latest challenge for Apple in China, where sales have slowed and it has brushed up against a more assertive government, the Wall Street Journal reports.

The announcement also comes amid growing concerns about US-China relations after the election of Donald Trump, who has described China as a currency manipulator.

The China Consumers Association, which is state-approved but is not an official regulator, said users have reported their iPhones shutting down automatically despite having more than 50 percent of battery power left.

The phones cannot be turned on again until they are plugged in — even after a system upgrade, the association said.

The consumer group said it has approached Apple about the issue and would continue to monitor it.

The complaint by the consumer group evokes memories of incidents in 2013 and 2014, when Apple was accused by state-run China Central Television of skirting warranties on iPhones and tracking user locations.

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