A 36-year-old woman has taken legal action to recoup HK$4.3 million she has paid to a local fitness center whose sales staff pestered her into signing service contracts for 19 years of personal training sessions.
The complainant said staff at the fitness club continued to badger her from August 2013 to June 2015 to enter into 54 service contracts for 3,381 hours of personal training for HK$4.3 million.
She was shocked to find out that it would take her a full 19 years in order to consume all of the hours of training sessions that she had purchased.
The Consumer Council received a total of 25,098 complaints about products and services in 2016, a drop of 8 percent from the previous year, chief executive Gilly Wong said.
However, complaints involving fitness centers doubled last year, with 80 percent of the cases related to California Fitness, which ceased operation also last year, Wong said.
The council said complaints related to pre-payment services increased 5 percent to 4,728 cases, with amounts totalling over HK$70 million, up 60 percent from 2015.
It is studying the feasibility of introducing a cooling-off period for such service subscriptions to minimize complaints.
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