Date
23 May 2017
The flat owner said the apartment was completely trashed with cigarette butts and wine bottles all over the place, and furniture damaged. Photos: Baidu.com
The flat owner said the apartment was completely trashed with cigarette butts and wine bottles all over the place, and furniture damaged. Photos: Baidu.com

Hangzhou woman quits Airbnb after guest trashes rental flat

A woman from Hangzhou in eastern China’s Zhejiang province says she will never join the so-called sharing economy again after she ended up losing more than she could earn.

The woman, surnamed Li, accused home rental broker Airbnb of failing to help her with her grievance over the bad behavior of a leasee, news website hk01.com reports.

Li said her overseas travel experience had convinced her it is more fun to be accommodated by local families than to stay in hotels. So she decided to become a lessor herself.

Two years ago she listed her apartment with Airbnb, an online marketplace that enables people to list and rent their rooms or apartments to others for short-term use.

Hosting travelers, both domestic and foreign, enabled her to make friends while earning extra income.

However, Li said her experience with a female guest, surnamed Chu, was a living nightmare.

She said she was shocked to see what happened to her apartment after Chu rented it and had dinner there with a dozen companions on March 3.

The flat was completely trashed, Li said, with cigarette butts and wine bottles all over the place, furniture damaged and nails on the walls.

What’s even more outrageous was that excrements and fluids were left in the master bedroom, she said.

Li immediately contacted Airbnb’s customer service and demanded a compensation of 2,000 yuan (US$289), only to be told by a representative that no money could be deducted from the leasee’s deposit and used as compensation since the arrangement did not require any deposit, Hangzhou News reported.

The leasee said she was willing to apologize and pay for the cleaning expenses but refused to make any compensation.

Chu said the experience prompted her to delist her apartment from the Airbnb website, adding that the company did a poor job in protecting lessors’ rights.

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