Date
27 June 2017
MTR chairman Frederick Ma said the railway operator is reviewing its protocols to be able to act more expeditiously to service interruptions and emergency situations. Photo: HKEJ
MTR chairman Frederick Ma said the railway operator is reviewing its protocols to be able to act more expeditiously to service interruptions and emergency situations. Photo: HKEJ

MTR chairman pledges thorough investigation into service failure

MTR Corporation chairman Frederick Ma Si-hang admitted that the MTR glitch that caused traffic chaos along the Kwun Tong Line on Monday was a serious incident, and promised to complete a thorough investigation by next month, the Hong Kong Economic Journal reports.

Ma revealed in a radio interview that the Secretary for Transport and Housing Anthony Cheung Bing-leung had requested that the MTR hand in a report on the incident as soon as possible.

Cheung had said the report should seek to answer if the incident was due to systemic failures and find ways to improve future responses.

When asked whether or not he agrees that the warning system that caused the power glitch should be minimized, Ma said it would be ideal to cut down on the negative side effects but stressed that the most important consideration is still the safety of commuters.

Ma apologized to the public on behalf of the train operator and admitted that there is room for improvement, especially with regard to the passengers’ evacuation.

He admitted that the time it took to find the cause of the power glitch and revive the system – around two and a half hours – was too long, and said the MTR would turn to experts if necessary to fix the issues.

As to whether the MTR would compensate the affected commuters, Ma said it would be difficult to do that as the number of people that were affected was too high.

Ma said there are measures in place for the government to impose a penalty and offer fare concessions to passengers.

Meanwhile, the arson case at the Tsim Sha Tsui station in February is also being investigated by the MTR with risk management experts.

An investigation report is expected to be handed to the MTR board of directors next month.

– Contact us at [email protected]

EL/FC/CG

EJI Weekly Newsletter

Please click here to unsubscribe