Date
25 September 2017
Many passengers are frustrated by the deteriorating quality of MTR services, especially when fares have been rising every year. Photo: HKEJ
Many passengers are frustrated by the deteriorating quality of MTR services, especially when fares have been rising every year. Photo: HKEJ

Passengers frustrated by MTR hiccups three days in a row

MTR Corp. is under fire for service disruptions three days in a row from Friday.

The disruptions occurred on its Tsuen Wan Line, Kwun Tong Line, Island Line and Ma On Shan Line, the Hong Kong Economic Journal reports.

Train services between Tsuen Wan and Central had to be adjusted to once every five minutes at about 1 p.m. on Sunday after signal problems near the Tsuen Wan station. MTRC said normal services resumed at 1:50 p.m.

On Friday afternoon, train journeys between Tseun Wan and Central took an additional two to 15 minutes due to electricity supply issues between the Cheung Sha Wan and Mei Foo stations. The incident also impacted the Kwun Tong and Island lines.

On Saturday, there were delays on the Tsuen Wan Line due to signal problems near the Lai King station. Malfunctioning platform doors at the Shek Mun station also caused delays on the Ma On Shan line.

Many passengers are frustrated by the deteriorating quality of MTR services, especially when fares have been rising every year.

A passenger, surnamed Yeung, was quoted by Apple Daily as saying that the train she was on suddenly stopped at Mei Foo station on Sunday and passengers waited for 10 minutes before being told by the driver that they had to alight.

Worried that the delay could take longer, she left the MTR station and took a bus. She said passengers were helpless.

During the service delays, passengers were seen queuing up at interchange stations such as Prince Edward and Mong Kok. It was not until 2 p.m. when the long queues disappeared.

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