Date
20 November 2017
Ma Tso Lung in Sheung Shui is close to the border, but is definitely still a part of Hong Kong. Photo: HKEJ
Ma Tso Lung in Sheung Shui is close to the border, but is definitely still a part of Hong Kong. Photo: HKEJ

Man charged over HK$10,000 for roaming service in Sheung Shui

What was meant to be a leisurely Sunday afternoon turned into a nightmare for a Hong Kong man after he learned he was being charged more than HK$10,000 by his mobile service provider for roaming service, although he did not leave the city, the Hong Kong Economic Journal reports.

The man went biking with his wife from Fanling to Ma Tso Lung in Sheung Shui, which is close to the border, last Sunday afternoon, but after the relaxing ride, he received messages from his mobile service provider notifying him that he is being charged HK$10,425 for roaming service.

He said he had been cycling to Ma Tso Lung so many times before, but this was the first time that he was being charged for roaming service.

He told reporters that during the entire afternoon he never went across the border, and he only used his phone to take photos and send WhatsApp messages.

After he filed a complaint, the service provider has decided to charge him HK$138 as daily fee for roaming service, the man said in a Facebook post.

The daily fee will be refunded if data from the mainland’s mobile services can prove all his calls and text messages came from within Hong Kong that day.

Facebook friends advised him to take precautionary measures to avoid getting shocked by his phone bills.

The suggestions include requesting the mobile service operator to suspend mobile data, switching off the automatic update function of his mobile phone, selecting a plan that has a charge ceiling, and frequently checking the mobile data consumed by his mobile phone.

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