Date
17 August 2018
Apple has acknowledged that its initial disclosures regarding software updates that slowed older iPhones came up short, says a US lawmaker. Photo: Bloomberg
Apple has acknowledged that its initial disclosures regarding software updates that slowed older iPhones came up short, says a US lawmaker. Photo: Bloomberg

Apple says ‘strong demand’ for replacement iPhone batteries

Apple has seen “strong demand” for replacement iPhone batteries, the tech giant said in a letter to US lawmakers, Reuters reports.

In a Feb. 2 letter that was public Tuesday, the company also said it is considering issuing rebates to consumers who paid full price for replacement batteries, according to the report.

Apple confirmed in December that software to deal with aging batteries in iPhone 6, iPhone 6s and iPhone SE models could slow down performance. The company apologized and lowered the price of battery replacements for affected models by US$50, offering them at US$29.

According to the letter released by the US Senate Commerce Committee, Apple said it had known about battery problems caused by a manufacturing defect as early as fall 2016.

The company provided a phone-slowing software update in January 2017 but did not disclose it until a month later.

Senator John Thune, a Republican who chairs the committee, said in a statement that “consumers rely on clear and transparent disclosures from manufacturers to understand why their device may experience performance changes.”

Thune said that in discussions with the committee “Apple has acknowledged that its initial disclosures came up short.”

“Apple has also promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price,” he said.

– Contact us at [email protected]

CG/RC

EJI Weekly Newsletter

Please click here to unsubscribe