Date
15 December 2019
Apple must face claims that its troubleshooting program did not provide an effective fix for MacBook design defects, or fully compensate customers for their out-of-pocket expenses while seeking repairs, a US judge has ruled. Photo: Bloomberg
Apple must face claims that its troubleshooting program did not provide an effective fix for MacBook design defects, or fully compensate customers for their out-of-pocket expenses while seeking repairs, a US judge has ruled. Photo: Bloomberg

Apple fails to end MacBook ‘butterfly’ keyboard class-action

A US judge on Monday rejected Apple’s bid to dismiss a proposed class-action lawsuit by customers who complained that the firm knew and concealed how the “butterfly” keyboards on its MacBook laptop computers were prone to failure, Reuters reports.

District Judge Edward Davila in San Jose, California said Apple must face claims that its troubleshooting program did not provide an “effective fix” for MacBook design defects, or fully compensate customers for their out-of-pocket expenses while seeking repairs, the report said.

Customers claimed that their MacBook, MacBook Pro and MacBook Air laptop keyboards suffered from sticky keys, unresponsive keys and keystrokes that failed to register when tiny amounts of dust or debris accumulated under or near keys.

They also said Apple’s service program was inadequate because the company often provided replacement keyboards that had the same problems.

The lawsuit covers purchasers of model year 2015 or later MacBook laptops, and model year 2016 or later MacBook Pros laptops. It seeks a variety of damages for violations of several states’ consumer protection laws.

Last month, Apple introduced a MacBook Pro with a larger screen and new “Magic” keyboard with the “scissor” mechanism more commonly found in the industry. The hinged butterfly mechanism resembles a butterfly’s wings.

Mac sales, including various MacBook models, accounted for about 10 percent of Apple’s US$260.2 billion of net sales in its fiscal year ended Sept. 28.

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