18 January 2020

Shuki Licht

Chief Innovation Officer, Finastra
  • For companies that use chatbots, the experience delivered can have an outsized impact on a customer’s perception, sentiment and loyalty towards the brand. Photo: Reuters

    What’s next for chatbots in banking?

    - Dec 12, 2019 8:18am
    “Chatbot” was once a buzzword used across various industries – from financial institutions to online retailers. Today, artificial intelligence (AI), which interacts with customers through online platforms, is the norm. From a customer’s point of view,...