DFS takes steps as falling mainland arrivals bite

May 20, 2015 10:40
DFS operates four stores in Hong Kong including two in the main Tsim Sha Tsui shopping district. Photo: Bloomberg

Duty free retailer DFS is hurting from weak sales while stagnant commissions are driving some sales clerks to quit.

The difficulties are the result of falling arrivals from the mainland, Ming Pao Daily reported Wednesday, citing an employee.

Some sales clerks have recently quit due to falling commissions after a sharp drop in sales, the employee said, adding they have not been replaced.

On Monday, the Chinachem DFS branch in Tsim Sha Tsui told dozens of employees the company needs to take action to improve efficiency.

Measures are expected to be rolled out as soon as Friday, the report said.

The company did not elaborate but said no layoffs are being planned and staff might be moved to fill vacancies.

DFS operates four stores in Hong Kong -- two in Tsim Sha Tsui, one in Causeway Bay and another at Hong Kong airport.

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