Think tank rolls out online hospital ranking service

May 19, 2016 16:15
The Zubin Foundation says its online platform allows patients and the general public to rate the quality of hospital services. Photos: HK government, HKEJ

A non-profit think tank has launched an online platform to help the public gauge the quality of care in Hong Kong hospitals.

The Zubin Foundation (TZF) said its Hospital Advisor service allows patients to rate hospitals in 16 areas of healthcare, the Hong Kong Economic Journal reports.

The ratings are announced at the end of each month, along with a ranking of 41 public and 11 private hospitals.

North Lantau Hospital and Evangel Hospital finished 1-2 in the April ranking, based on 380 questionnaires collected from patients in February.

Queen Elizabeth Hospital and Tuen Mun Hospital were at the bottom two of the list.

The questionnaire was designed by Ashish Jha, director of the Harvard Global Health Institute, and Janice Johnston, associate professor and deputy director for health economics, policy and management of the University of Hong Kong.

TZF founder Shalini Mahtani told Metro Daily Hong Kong that the idea for a hospital online ranking service originated in May 2015.

The foundation has invested HK$1.2 million (US$154,518).

Mahtani plans to apply for government funding and operate the service as a social enterprise.

She said the questionnaire was designed to prevent manipulation, although it is not completely fool-proof.

Members of the public can take part in the survey by signing up at It takes five minutes to complete a questionnaire.

Legislator Kwok Ka-ki, a doctor by profession, said there is no process to verify the identity of respondents which could affect the credibility of the results, according to Ming Pao Daily.

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