Hong Kong International Airport has slipped one place to fifth in a ranking of the world’s best airports.
The annual Airport Service Quality survey by Airports Council International (ACI) measures passengers’ satisfaction while they are at the airports.
Seoul’s Incheon International Airport topped the list of large airports, those that handle more than 40 million passengers a year. It was followed by the airports in Singapore, Beijing, Shanghai (Pudong) and Hong Kong.
Last year, Singapore Changi was No. 1 in this category, followed by Beijing, Shanghai Pudong, Hong Kong and Guangzhou.
Incheon was promoted from the category of airports handling 25-40 million passengers a year, which it topped last year.
The top five airports in the Asia-Pacific region in the latest survey are Incheon, Singapore, Beijing, Haikou in Hainan province, and New Delhi.
The survey asked passengers to immediately evaluate the experience from check-in until departure at the gate to gauge 34 key service indicators at more than 300 airports worldwide.
“Airports are more than simply points of departure and arrival,” said Angela Gittens, director general of ACI World.
“At the end of the day, good business acumen comes down to a simple equation: better service, improved traffic and a healthier bottom line.”
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