Date
28 May 2017
Hong Kong rates highly for scenic spots among visitors but it's down to its worst satisfaction rating in six years. Photo: CNSA
Hong Kong rates highly for scenic spots among visitors but it's down to its worst satisfaction rating in six years. Photo: CNSA

Hong Kong visitor satisfaction worst in six years

Hong Kong has tumbled to its worst rating in a satisfaction survey of inbound travelers.

Visitors gave it a score of 74.5 in the annual poll by the Hong Kong Polytechnic University.

That is down 1.46 points from 2013, according to am730.

The decline might have been exacerbated by Hong Kong’s social and political problems in the past year, it said.

Visitors from the mainland were the least satisfied (73.58) while those from North America had the highest rating (81.16), followed by travelers from Australia and New Zealand (79.65).

All, however, recorded a fall in satisfaction rating.

A separate index of tourism services quality was down 2.79 points to 74.51.  

Transport services had the highest rating at 78.32, followed by scenic spots (75.94) and customs services (75.94). The catering sector had the worst service quality at 71.88.

The survey, which began in 2009, serves as a guide for various industries in planning their tourism-related services.

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