Cathay Pacific Airways has been bombarded with online messages from passengers who complain that they could not get enough blankets to keep themselves warm aboard its flights, Apple Daily reported Thursday.
Several posts said Cathay does not deserve to be called a premium airline because it cannot provide enough blankets for its passengers.
Although the insufficient supply of blankets for passengers is not the flight crew’s fault, they have found themselves on the receiving end of the complaints.
In one online post, a flight attendant said she felt embarrassed when a passenger asked her for newspapers to wrap himself in to be able to withstand the low temperature in the cabin.
Some flight attendants said they tried to turn up the cabin temperature but ended up being soaked in sweat themselves.
Passengers suspect that Cathay management was cutting the supply of blankets to lower costs.
But Dora Lai Yuk-sim, chairwoman of the airline’s cabin crew union, revealed that the company had implemented a policy that cut the supply of blankets in half following reports that the MERS outbreak in South Korea was traced to the practice of re-using hospital blankets.
Lai noted that the policy had been amended since Aug. 1 and the supply of fresh blankets on Cathay flights would return to normal soon.
A spokesman for the airline said the company is reviewing its policy on on-board supply, including the number of blankets, which depends on routes and flight hours.
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