Date
20 January 2017
Shoppers may have to think twice before posting a negative review on Taobao. E-stores might use shady tactics to stop unhappy customers from telling the truth. Photo: Bloomberg
Shoppers may have to think twice before posting a negative review on Taobao. E-stores might use shady tactics to stop unhappy customers from telling the truth. Photo: Bloomberg

How you could get repaid with a negative review of an e-vendor

In most places, a negative review of products is readily accepted.

Some companies even take it as a chance to learn from their customers and improve their service.

But if the company is a mainland e-vendor, it might try to mess up your life.

A customer, surnamed Ding, had first-hand experience after he bought a bed on Taobao earlier this month.

The frame turned out to be of inferior quality and the bed was not comfortable, so he filed a negative review of the vendor.

“Half an hour after I had written the review, I started to get spam messages on my smartphone. It was non-stop. In half a day, I got 8,294 messages,” Ding told Shaanxi Television.

All came from unknown senders and contained gibberish text and advertising.

Ding called the vendor about these messages and got this answer: “Don’t ask who sent them, just delete your negative review. It will stop.”

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RA

EJ Insight writer

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