Date
18 January 2017
Hong holds her boarding pass showing the name of its rightful owner. She ended up taking the wrong flight to Hong Kong on Cathay Pacific. Photos: Bloomberg, Apple Daily
Hong holds her boarding pass showing the name of its rightful owner. She ended up taking the wrong flight to Hong Kong on Cathay Pacific. Photos: Bloomberg, Apple Daily

Check-in mix-up leaves Taiwan woman feeling lucky but outraged

A Taiwanese woman is outraged but feeling lucky to have arrived in Hong Kong safely after a bizarre incident in Taoyuan International Airport.

The 34-year-old passenger, surnamed Hong, was cleared by the Cathay Pacific check-in counter and put on flight CX531 on Feb. 2.

Which was well and good — except that it was the wrong flight.

She was supposed to fly HX283 on Hong Kong Airlines.

It turns out Hong had the same last name as a male passenger on CX531 who was a no-show, Apple Daily reports.

Hong said she was partly to blame for the confusion but called the whole thing “outrageous”.

She said she went through the entire boarding process without noticing the mistake.

Neither did the immigration officer nor the airline’s boarding staff who let her through even though her name on the boarding pass did not match that on her passport.

Hong said she had no idea she had taken the wrong flight until she arrived in Hong Kong to the horror of her boyfriend who had been told by Hong Kong Airlines she had missed her flight.

Cathay Pacific initially refused to accept her complaint but when it realized the seriousness of the mistake, it arranged for Hong’s return flight to Taiwan on Eva Air on Feb. 4, the report said.

Also, Cathay Pacific apologized for its negligence and offered her its VIP lounge on her next overseas trip.

Taiwan’s Aviation Police Bureau said its staff are responsible only for checking the date on a boarding pass, not the name.

Meanwhile, airport authorities said immigration officers only check to make sure passengers have valid passports and visas.

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