Date
25 May 2017
A sign at a ParknShop store says opening time was delayed "due to system issue". All the stores have resumed operation by 2 p.m. Photo: HKEJ
A sign at a ParknShop store says opening time was delayed "due to system issue". All the stores have resumed operation by 2 p.m. Photo: HKEJ

ParknShop stores resume operations after computer glitch

All branches of ParknShop supermarkets have had to halt operations on Friday morning due to a computer system breakdown causing incorrect product prices at the cash registers, RTHK reported on Friday.

A ParknShop spokesperson said all of its stores have resumed normal operation by 2 p.m.

It was reported that the group’s supermarkets, including ParknShop, Fusion and Taste, had all been affected.

Shops in various locations including Tsuen Wan, Tai Po, Tseung Kwan O, Tin Hau and Mong Kok had to halt operations.

Signs saying that the shops were closed “due to system issue” were put up at the entrance of the shops.

A supermarket employee said bar code scanners at the cash registers have returned incorrect prices early Friday morning, forcing the supermarkets to delay opening hours.

According to Apple Daily, a female customer surnamed Wong was at the ParknShop store on Gage Street in Central at around 10:15 a.m. when the glitch was discovered.

Wong was among some 40 customers shopping at the store, when some customers found that the product prices were incorrect at the cash registers.

The store staff decided to close the shop and not let customers in.

ParknShop issued a statement that although its physical stores had been temporarily closed, its online store was business as usual, TVB News reported.

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EL/JP/CG

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