Date
24 September 2017
Passengers can choose from three buttons on a device on the back of the front passenger seat. The choices are "satisfactory", "average" and "unsatisfactory". Photos: HKEJ, Facebook/Association of Taxi Industry Development, tv
Passengers can choose from three buttons on a device on the back of the front passenger seat. The choices are "satisfactory", "average" and "unsatisfactory". Photos: HKEJ, Facebook/Association of Taxi Industry Development, tv

HK taxi group launches driver rating scheme

Dozens of Hong Kong taxis are being fitted with a device that enables passengers to rate drivers in real time with one click of a button.

The scheme is being launched on Wednesday by the Association of Taxi Industry Development under a trial scheme to improve taxi drivers’ behavior, news website hk01.com reports.

The system will be installed in more than 200 taxis on Hong Kong Island, Kowloon and the New Territories at a cost of HK$400,000 (US$51,530).

Passengers can choose from three buttons on a device on the back of the front passenger seat. The choices are “satisfactory”, “average” and “unsatisfactory”.

The results will be collected by the association and passengers will assess the drivers’ performance — from greeting customers to saying “thank you”.

With just one click, the data will be transmitted via GPS to the association before being posted on its website every 10 minutes.

The names of the drivers who are rated will be kept secret but their car plates will be made public.

Every three months the five top-rated drivers will receive commendations and cash prizes while those with low ratings will be advised to take an eight-hour training course by the Vocational Training Council to improve their communication skills and learn how to deal with complaints.

A driver could be blacklisted or referred to the industry if there is no improvement.

Association chairman Chan Man-keung said the scheme is voluntary, adding it was conceived in response to public complaints about taxi drivers, according to Sing Tao Daily.

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TL/AC/RA

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