Date
23 September 2018
Didi will temporarily halt some late-night services in China as the ride-hailing giant phases in new passenger safety measures. Photo: Bloomberg
Didi will temporarily halt some late-night services in China as the ride-hailing giant phases in new passenger safety measures. Photo: Bloomberg

Didi announces new measures to improve passenger safety

Chinese ride-hailing firm Didi Chuxing, which has been under pressure in the wake of passenger rape-murder cases, said on Tuesday that it will implement new measures to improve the safety of its platform.

The company announced that it will temporarily halt some late-night services in mainland China between Sept. 8 and Sept. 15 as it phases in the measures, Reuters reports.

Didi will upgrade its emergency SOS button to a function that would directly call the police, trial audio recording of trips on some services such as Didi Express and enhance its driver education and assessment programs, the report said, citing a company statement.

The measures will be among seven initiatives the ride-hailing giant will pursue in a bid to enhance passenger safety.

It will also increase efforts to build a new customer service system, which will include forming an in-house professional customer service team of 8,000 people.

Didi will temporarily suspend some late-night services such as taxi and express between 11 pm and 5 am each day during September 8-15 on the Chinese mainland to phase in the measures.

The announcement comes as the company has been facing fire after a 20-year-old passenger was murdered by her Didi driver last month in the second such incident since May.

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RC

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