19 September 2019

Mike Winder

Senior Vice President of Customer Service & Operations, Tata Communications
  • Artificial intelligence can help transform a company's entire customer service strategy by simplifying and streamlining engagement, providing accurate personalization and identifying pain points before they escalate into problems. Photo: AFP

    Customer experience in the digital age

    - Mar 14, 2019 11:16am
    As the digital transformation hype reaches fever pitch, enterprises across the globe are busy introducing innovative artificial intelligence (AI), Internet of Things (IoT) and predictive analytics enabled solutions to transform how they operate. Yet, too often,...